Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

In accordance with health and hygiene regulations, products of a hygiene-sensitive and personal nature cannot be returned or refunded, unless they are in an unused, completely unopened condition with all hygiene temper-resistant seals intact. This includes pillowcases, hair accessories and scrunchies.

 

Please be aware that under EU hygiene regulations, in order to return a product, all hygiene tamper-resistant seals must be intact, by this we mean the tissue paper seal must not be broken. We reserve the right to refuse items that are not returned in unused, unopened condition.  This does not affect your statutory rights.

 

Everything we sell has been meticulously checked with a strict quality control procedure before being dispatched. If you believe you received a faulty item, please contact our support team at info@sylkys.com as soon as you receive your order, and we will be happy to investigate further. Please include pictures and a description of the fault, which will make it easier for us to resolve the issue. Our team will then provide you with return instructions for a thorough inspection.

 

Once we have approved a return/exchange, your refund will be credited to the original payment method within 14 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 7 business days to appear in your account.

 

We do not cover return shipping costs. Please make sure that you keep proof of postage for your return as any item returned to us is your responsibility until it arrives at our warehouse. We advise that you send your item back to us using a tracked delivery service that insures you of the value of the goods.